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HTTP Tool (API)

Configure the default scenario and step for new conversations of this agent

Flux CRM Integration

Customize the Prompt, language model, and behavior options of your agent.

Behavior and Response

Defines how many characters the agent can "remember" from the current conversation. Note that the credit cost varies based on the selected context size.

Days

When enabled, the agent will not respond to user messages during the specified hours.

Define the time intervals when the agent will be INACTIVE. The agent will respond at all other times. The schedule follows the agent's configured timezone.

Select the days and times the agent should be inactive.

New Inactivity Rule

Inactivity Hours

Localization

This model is only available for Premium plans.

When enabled, resolved conversations cannot be reused when new messages arrive. A new conversation will be created instead.

Unique Conversation Handling

Choose where the agent can start new NPS surveys.

Configure NPS channels

Open the guided setting and enable the correct toggle in Security to unlock this step.

Leave this tab without saving?

NPS needs a new conversation on resolve.

NPS (Satisfaction)

Limit your Agent`s knowledge to information contained in the prompt, linked Datastore, and configured HTTP Tools

Set a custom message that will be shown to users when OpenAI's moderation system detects inappropriate content.

Custom Moderation Message

These instructions define how the agent creates the initial conversation summary. If left blank, the system default will be used.

Instructions for the first time the agent summarizes the conversation...

How the Agent will first summarize the conversation

These instructions define how the agent updates the summary as new messages arrive. If left blank, the system default will be used.

Instructions for updating the existing summary...

How the Agent will edit the summary

Automatic Prompt Rules

Answers in JSON format

Automatic Language Detection

Avoid Message Split

Ignore Images

Agent Internal Settings

Prompt - The most important part of your Agent

Prompt Templates

Create Prompt with AI

User Prompt

Remove Version

Version History

Agent Model

This setting controls how freely the agent varies its responses based on Datastore data.
Lower values yield predictable, data-aligned answers, while
higher values allow for more flexible and diverse responses.
At 0, the agent`s replies are fully consistent and repetitive for the same input.

When enabled, resolving a conversation archives the current history and ensures the next message from the client starts a clean, new thread. (Required for NPS to work in continuous channels like WhatsApp, Telegram, and Instagram).

Restrict chat widgets to specific domains. [Configure one domain per line]

Authorized Domains

Set a maximum credit limit that this agent can consume per month.

Monthly Credits Limit

Set a maximum number of messages a single user can send within the specified time interval.

Message Sending Limit per User

Manage your agent's public access, how it shares sources, and the visibility of conversation tags.

Security & Content Sharing

Name

Confirm Deletion

Monitor negative sentiment messages sent by users.

To use this feature, you must enable it in the 'Access & Visibility' tab.

Feature Disabled

Negative Messages

Delete Agent

Use the Agent ID to query the agent through OGênio API

Agent ID

Agent Identification

This feature is restricted to premium users only

Upgrade to premium to use this feature

Set up a URL to receive real-time notifications for each question and answer processed by the agent.

Configure an external URL to fetch additional user information. This information will be displayed in the Inbox.

Outbound Webhook

Fetch external user information

Need help?

Slow URL response

Unreachable URL

Restrict the agent from RESPONDING to the contacts below:

Agent Blacklist

Restrict the agent to respond on WhatsApp (Official and Z-API) ONLY TO the numbers below

WhatsApp Whitelist

Enter the ID of the agent you want to clone for your organization

Do you want to create an exact copy of <name>{nameValue}</name>?

Clone Agent

Start with a ready-made template, then customize your agent to suit your needs.

Create Your Agent Now

Manage your artificial intelligence agents

Agents

Contacts by Ad

Agent

Status changes per day

Conversations and Messages Over Time

Terms without results (Artifact not identified)

Artifact Analytics

CRM Scenarios

CRM Steps

To ensure the privacy and security of your customers' data, messages are stored for a maximum of 90 days.

Filters

Conversations by Flux CRM Step

Scenarios Funnel

Steps Funnel

Messages by Hour ({timezone})

Media Messages Over Time

Channel

Analytics

Datastore

If enabled, AI will use media from this category.

Create Artifact Category

Delete Artifact Category

Edit Artifact Category

Categories organize and group related artifacts, making it easier to manage your structured data. Connect categories to your agents through Tools so they can access and use this information in real-time during conversations, creating personalized and contextual experiences.

Create nested categories to build a logical hierarchy for your data organization.

Hierarchical Structure

Control which categories your AI agents can access for personalized responses.

AI Access Control

Organize your data and connect it to agents via Tool.

Welcome to Artifact Categories

CSV, .xlsx and .xls files are supported (Max 30MB)

Click or drag a CSV or Excel file here

Use a CSV or Excel file to import categories and artifacts. If a category does not exist, it will be created automatically. To create a subcategory, provide the parent category name in the "parent_category_name" column.

Instructions

Match the columns from your file to the corresponding artifact fields.

Map Your Columns

Import Categories & Artifacts

Import Artifacts

Artifact Categories

Confirm Media Deletion

Edit Artifact Media

Enrich this artifact with visual media! Your AI agents will be able to access and use these images, videos, and documents during conversations, making responses more complete and informative. The more visual context you provide, the more accurate and engaging the interactions will be.

Support for images, videos, audio files, documents, and more.

Multiple Formats

Provide visual and contextual information to enhance AI responses.

Rich Context

Add images, videos, and documents that your agents will be able to access.

Artifact Media

Select a file to upload as artifact media.

Upload Artifact Media

Use the “Allow AI to use this artifact” checkbox inside settings to temporarily disable an item without removing it. Disabled artifacts are ignored by the AI but remain available for future use.

Control how the assistant uses your artifacts

Create Artifact

Confirm Bulk Deletion

Delete Artifact

Step-by-step guide on how to create an agent from scratch with custom settings.

Create Custom Agent

Learn how to connect your artifacts and categories directly to your AI agent.

Artifact Integration in Agent

Explore the agent screen and learn how to configure and customize your AI assistant.

Agent Page

Learn how to quickly create an agent using one of the available templates.

Create Agent from Template

Learn how to interpret conversation data, messages, and your agent's performance.

How to Use Analytics

See how to import, organize, and manage your contacts within the platform.

Contact Management

Step-by-step on how to organize artifacts into categories, transform them into products, and add media.

How to Create Artifacts

Learn how to use Flux CRM to organize scenarios, steps, and track your conversations in real time.

Flux CRM

Master the art of creating intelligent flows with our tutorials.

Demo Hub

Learn how to create and manage custom functions with VoltAPI to expand your agent's capabilities.

VoltAPI

Learn how to connect your WhatsApp number to the agent and start serving your customers.

WhatsApp Connection

Confirm Artifact Deletion

Edit Artifact

Artifacts are structured data that your AI agents can access during conversations. Register products from your catalog, tutorials, service descriptions, company policies, FAQs, and any information you want your agents to use to create personalized and contextual experiences.

Create and organize information like products, services, FAQs and more in categories for easy access.

Structured Data

Your agents can access this data in real-time to provide accurate and personalized responses to users.

AI Integration

Store products, tutorials, FAQs, and corporate data for your agents.

Welcome to Artifacts

Select the agent that has the WhatsApp integration you want to use.

Select the product catalog you want to import.

Choose the destination category for the imported products.

Select the WhatsApp Business integration to fetch catalogs from.

Import WhatsApp Catalog

Artifacts

Your current plan on the OGênio platform

Compare plans, manage your subscription, and buy single credits/dispatches.

Subscription Upgrade

Confirm name change

Automatic initial messages

Window Title

Add New Contact

Contacts in List

Edit Contact List

Details about the contact's origin via advertisement

Ad Origin

Bulk Delete Contacts

Column Mapping

Contacts Preview

Edit Contact

Add Contact Manually

Add Contacts

We detected that a contact with this information already exists in your organization. Would you like to update their data?

Duplicate Contact Detected

The changes you're trying to make conflict with another existing contact. How would you like to proceed?